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[WhichDraft.com] According to DiDomenico, McKenzie talked about how knowledge management systems need to offer open architectures, hybrid applications, and an intuitive approach, while Baldwin focused on measuring the value of knowledge management based on the number of extranets, blog hits, search usage, and positive testimonials, and also emphasized going for easy, cheap wins.  At the risk of being ornery, I think this is exactly the wrong approach.

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