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[Ethiopian Review] Oracle Integrates InQuira Knowledge Management into Oracle CRM ...: The combined service, which Oracle plans on offering as both an on-premises and on-demand solution, allows customers to seamlessly transition from self-service to live agent-assisted service, with customer-service agents receiving information from across the enterprise about customers’ previous issues and actions taken.

[The Forrester Blog For Business Process & Applications Professionals] The Forrester Blog For Business Process & Applications Professionals: The annoucement of the integration of Oracle CRM OnDemand with InQuira's web self-service via a Saas platform - means that there just might be a few more customers out there - that when they search for an answer on a company's website they will get an answer that is meaningful to their question. And that means fewer escalations to the contact center.

[AMEinfo.com Latest News] British University in Dubai receives strong demand for region's ...: With an Educational Doctorate, I can have contact with policy makers and work toward researching areas for the future of the educational system in the UAE and be part of the think tank of the educational programs of action. With the degree, I would also want to be able to teach students on the BA and MA levels to have the right leadership skills to be the future educators since the UAE is on the right track to become a world-class destination for learning," she added.

[Veni Vidi Luxi] Veni Vidi Luxi » knowledge management, social computing and ...: The rationale behind is that service definition would be contextual and related to an existing social .Instead of static and upfront approaches, time-evolving and participative approaches like consortia and open-source (who flourished when the web became social) probably are more effective.

[PR Hub] Cornerstone OnDemand Placed in “Leaders Quadrant” of Leading ...: NEW YORK - - Evaluation Based on Completeness of Vision and Ability to ExecuteThomson Reuters, a leading provider of governance, risk and compliance solutions, today announced it has been positioned by Gartner, Inc. in the Leader's Quadrant of the Enterprise Governance, Risk and Compliance Platforms Magic Quadrant.(i)The Magic Quadrant for Enterprise Governance, Risk and Compliance Platforms "presents a global view of Gartner's assessment of the main software vendors that should be considered by organizations seeking a technology solution to support the oversight and operation of enterprisewide risk management and compliance programs." According to the report, "The market for EGRC platforms is shifting from a focus on regulatory compliance to a focus on enterprise risk management.

[ITNewsAfrica.com - IT news, Telecom news and Mobile news from an African perspective] Oracle announces integration of Oracle CRM On Demand: Now with better access to answers and an empowered community of knowledge contributors, consumers using Web self-service will be able to find better answers online without having to escalate to the call centre as often, resulting in a measurable increase in online customer satisfaction,” said Mike Murphy, CEO of InQuira. “With call centre agents now able to seamlessly access their knowledge assets right from within their normal service flow, they spend less time researching, and provide better answers, faster.”

[ICT magazine] Oracle Integrates InQuira Knowledge Management into Oracle CRM ...: Oracle’s cooperation with InQuira produces a assist that allows project call centers to seamlessly consortium their Web and vocalise channels within a call edifice on-demand product, and unify that with embedded analytics. Operating assistance in assistance with Oracle CRM On Demand, InQuira’s On Demand Web Self-Service covering allows customers to encounter germane accumulation on a network.

[CMS Critic - CMS Reviews, Listings, Articles and News] eTouch SamePage has been updated to 4.2 - CMS Critic - CMS Reviews ...: "Stemming from the widespread adoption of social networking tools such as Facebook and Twitter, today’s enterprise workforce requires a unique collaborative solution that combines mobility and self sufficiency," said Brad Shimmin, principal analyst, collaboration and conferencing at Current Analysis.

[Project Management Tips || Project Management, Collaboration and Knowledge Management Blog] Risk Management: Analyzing Threats to Your Project | Project ...: Determining root cause may allow you to identify preventive measures that could reduce the probability that a given problem will occur. Be sure to revise the project plan to incorporate any preventive actions that you intend to take, so that they’re not overlooked or forgotten.

[CRMXchange News and Press Releases] Oracle Announces Integration of Oracle® CRM On Demand With Partner ...: * "Now with better access to answers and an empowered community of knowledge contributors, consumers using Web self-service will be able to find better answers online without having to escalate to the call center as often, resulting in a measurable increase in online customer satisfaction," said Mike Murphy, CEO of InQuira. "With call center agents now able to seamlessly access their knowledge assets right from within their normal service flow, they spend less time researching, and provide better answers, faster." 

[Simple Thoughts - Java and Web Blog] Adobe CEO Shantanu Narayen says Omniture integration may be easier ...: One of the very attractive parts of the conversations that we've had is the people and the culture that we've experienced in working with the folks from Omniture. They have a real passion for solving customer problems, which is something that both companies share a history of, delivering innovative products and really wanting to be successful in terms of solving customer problems.

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