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[ITNewsAfrica.com - IT news, Telecom news and Mobile news from an African perspective] Oracle announces integration of Oracle CRM On Demand: Now with better access to answers and an empowered community of knowledge contributors, consumers using Web self-service will be able to find better answers online without having to escalate to the call centre as often, resulting in a measurable increase in online customer satisfaction,” said Mike Murphy, CEO of InQuira. “With call centre agents now able to seamlessly access their knowledge assets right from within their normal service flow, they spend less time researching, and provide better answers, faster.”

[Nearshore Journal] Oracle Announces Integration of Oracle(R) CRM On Demand With ...: With InQuira knowledge management available on demand and embedded in the Oracle CRM On Demand desktop, customer service agents have access to knowledge across the enterprise, enabling them to seamlessly access answers right from within their normal service flow.

[VoIP In Detail] VoIP In Detail » Oracle Integrates InQuira Knowledge Management ...: In a move that mirrors an industry-wide effort to build out end-to-end services, Oracle announced an option for companies to integrate the capabilities of its Oracle CRM On Demand with partner InQuiras On Demand Web self-service applications.

[The Forrester Blog For Business Process & Applications Professionals] The Forrester Blog For Business Process & Applications Professionals: And when I speak to alot of conatct center managers and they ask me what are the top two things around technology they should be looking at for customer service -- I say, "Social media and knowledge management..." They often say, "Oh yeah- we did KM." But when I dig deeper I find that they really didn't. In part because they didn't know what they didn't know about knowledge management for customer service.

[IT EVENT] Oracle Web 2.0 Technology Demo Sessions and Customer Case Studies ...: Reminiscent of the dot com boom and the early days of most software disciplines, the focus and development momentum for Web 2.0 technologies has been around feature/function with security, privacy and associated trust being a developer’s afterthought. As the boundaries of what partners, customers and employees can access continues to be stretched and blurred, a robust and flexible Identity and Access Management infrastructure is key to enabling the transparent, all-encompassing user experience demanded by Web 2.0 and ensuring organisations manage who has access to what, securely and efficiently.

[Stock Blog Hub] (RNOW) RightNow Technologies to Buy HiveLive | Stock Blog Hub: RightNow Technologies is a leading provider of on-demand CRM software solutions, designed to optimize customer service operations for businesses of all sizes. Its comprehensive customer service solution features a self-learning knowledge base that is designed to seamlessly support multiple communication channels, including web, interactive voice, email, chat, telephone and proactive outbound email communications.

[Premium PC TV] Premium PC TV » Blog Archive » Oracle Integrates InQuira Knowledge ...: PremiumPCTV.com offers users a chance to discuss online streaming news & insider tips. Read up on the latest breaking stories and receive community support.

[crmjobs] Oracle Integrates InQuira Knowledge Management into Oracle CRM ...: Operating hand in hand with Oracle CRM On Demand, InQuira's On Demand Web Self-Service application allows customers to find relevant data on a network. …

[ICT magazine] Oracle Integrates InQuira Knowledge Management into Oracle CRM ...: Oracle’s cooperation with InQuira produces a assist that allows project call centers to seamlessly consortium their Web and vocalise channels within a call edifice on-demand product, and unify that with embedded analytics. Operating assistance in assistance with Oracle CRM On Demand, InQuira’s On Demand Web Self-Service covering allows customers to encounter germane accumulation on a network.

[CRM Blog] What R The Different Fields In Sap Where We Can Get Trainning.i ...: The complaint alleged that a Texas subsidiary, SAP TN (formerly TomorrowNow before purchase by SAP), which provides discount support for legacy Oracle product lines, used the accounts of former Oracle customers to systematically download patches and support documents from Oracle’s website and appropriating them for SAP’s use. Some ERP market analysts suggest the suit could be part of a strategy by Oracle to decrease SAP’s presence in the software maintenance market, in which Oracle and SAP compete (the latter through its subsidiary TomorrowNow).

[Global Knowledge Economy Blog] Global Knowledge Economy Blog » Blog Archive » How IBM is Helping ...: It also provides pre-designed, instructor-led and self-paced courses that span a broad range of technologies such as service-oriented architecture, IT management and social computing. In addition, it works with customers to help universities create more focused, skills-based programs that will help address the customer's hiring needs, as in a Wal-Mart/University of Arkansas program to teach mainframe software skills.

[Voice of the Customer] Voice of the Customer: Contact (Call) Center History: Supplier ...: Acuity, AIM, Alcatel, AMAE, Amdocs, Answersoft, Apropos, Aspect, AT&T, Audium, Avaya, Blue Pumpkin, BlueNote Networks, BocheTelecom, Bosch Telecom Group, Brite, Broadbase, Calabrio, CellIT, CenterForce, Cisco, Clarify, Contactual (White Pajama), Convergys, CosmoCom, Davox, Dialogic, Echopass, Edify, Egain, Envox, Eyretel, Finali, Five9, Fluency, Genesys, GeoTel, Golden Gate Capital, Hipbone, HotSIP, HP, IBM, IEX, Ineto, Inference, Informiam, InStranet, Intel, Interactive Intelligence, Intervoice, Kana,Koral, Latigent, Lucent, MediaStreams.com, Melita, Mercom, Microsoft, Mustang, Nabnasset, Next Age, NICE, Nimcat, Noble Systems, Nortel, Nuance, Nuasis, Opus Group, Oracle, PeopleSoft, Performix, PlaceWare, Positive Software, Quintus, Remedy, RightForce, RightNow, Rockwell, Salesforce.com, Salesnet, SAP, Scansoft, Scopus, Selsius, ShoreTel, Siebel, Silknet, Silver Lake, Sitebridge, Sophisticom, Spanlink, Syntellect, TCS, Teleo, Telephony@Work, Telera, Tellme, Teloquent, Tenovis, TPG Capital, Ubiquity, Unveil, Vantive, Verint, Versatility, VoiceGenie, VoiceTek, WebEx, Webline, Wicom, Witness.

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