E-Business Library > August 04, 2011
Customer Service Buzz » How Oracle Avoids Knowledge Management ...
[Customer Service Buzz] Last year, my colleague Lara Ponomareff talked about how knowledge management processes and people—not just the technology—lead to sustainable knowledge management. She followed up the post with a write up on failure .
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August 02, 2011
Oracle Acquires Knowledge Management Firm InQuira – ITProPortal
[Knowledge Management] Enterprise software developer Oracle Corp has announced the acquisition of knowledge management firm InQuira in the hope of boosting its customer relationship management services. According to tech website PC World, Oracle has informed that its has .
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Posted at 01:37 PM
August 02, 2011
Oracle Acquires Knowledge Management Firm InQuira | ITProPortal.com
[Latest ITProPortal news] InQuira brings more than 85 customers which include tech giants such as 3M, Sprint, Avis and Yahoo among many others. InQuira will help Oracle develop and boost its online customer care apps, Fusion and Siebel, by offering right and relevant answers to customer’s queries.
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Posted at 01:36 PM
July 30, 2011
Roundup: nlyte, Corelink, Fusion-io, Oracle – Data Center Knowledge
[Knowledge Management] Oracle (ORCL) announced that they have entered into an agreement to acquire InQuira, a leading provider of best-in-class service knowledge management software that supports web self-service and agent-assisted service. Privately-held InQuira is based in .
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Posted at 01:41 PM
Oracle Grabs Knowledge Management Software Company InQuira - Arik ...
[AllThingsD] Software giant Oracle announced that it has agreed to acquire InQuira, a privately held software company based in San Bruno, Calif., that specializes in the field of knowledge management. Financial terms are not being .
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Posted at 01:37 PM
October 31, 2009
Rebol Tutorial - How to build a Simple Knowledge Management System ...
[Rebol Tutorial] 80% of the time I’m searching Google for the same little snippet of code, the same site url by just typing the domain and other stuffs like that. Bookmarking and Storing on multiple social bookmarks and storage sites are great except that it becomes a hassle when you just need to pick up a tiny info like a connection string for Oracle.
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Posted at 01:34 PM
September 10, 2009
Oracle Integrates InQuira Knowledge Management into Oracle CRM ...
[Ethiopian Review] The combined service, which Oracle plans on offering as both an on-premises and on-demand solution, allows customers to seamlessly transition from self-service to live agent-assisted service, with customer-service agents receiving information from across the enterprise about customers’ previous issues and actions taken.
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Posted at 01:34 PM
