E-Business Library: Measuring the Impact of Knowledge Management

E-Business Library > Measuring the Impact of Knowledge Management

[Reflections on Knowledge Management and Organizational Innovation] As in typical organizational performance management, which the session aligned well with, measuring KM impact is equally challenging and highly contextual to the business objectives and outcomes of the organization. As well, the conversations held during the process of designing and implementing measurement are as valuable as the final measurement and associated learning itself.

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