[Previous] Research on the Performance Evaluation of Software Corporat...

 [Next] Innovations in Education – Knowledge Management | In...

Some related posts from Technorati and Google.

[Fear No Project - A Project Management Blog] Applying knowledge management to projects « Fear No Project – A ...: Because I often speak with senior managers, industry groups and boards of directors about the value of knowledge management systems, I often use real-world examples that show how KM can help, like this one from CIO: Think of a golf caddie. In reviewing a set of white papers on KM Best Practices from KM World October 2011, here are a few key insights shared by practitioners and companies offering KM products: Use KM to document exceptions to standard .

[Coveo Insights] In Customer Service, the Knowledge Base is One Piece of the ...: Then what about the remaining 20% of the more complex tickets which require more insight beyond the curated knowledge base content and which are often escalated to more senior level 2 or even level 3 agents? Because those represent a minority of the overall tickets in volume, many companies have not intuitively focused their infrastructure design attention around those types of issues””even though they are the most costly.

[intelligence2act.com | Competitive Intelligence in Business] Marketing Intelligence Marketing:Secrets of Rival Intelligence in ...: Although there are major coincidences between all of these subjects, CI conduces to be greatly analytical, very intense, and greatly savvy in its avenue where as KM or business intelligence are additional automated completely methods and less than energetic than marketing intelligence.However, as CI serves significant-stream meditating, all of these disciplines commence to merge.

[APQC RSS Feed] Putting Knowledge in the Flow - APQC: Successful KM programs understand the needs of their customers and support them by putting knowledge “in the work flow,” enabling them to do their work more easily by collaborating, capturing, and sharing without an additional burden or interruption on their part. It is when this integration of knowledge sharing and work is achieved that organizations realize strong engagement and see tangible and intangible benefits.

[Learning. Change. By Design.] Collective learning « Learning. Change. By Design.: (This is where KM and learning practitioners need to collaborate). But more than that – what I find compelling is how her definition of “collective learning” establishes an interesting perspective on the learning landscape, and one that KM, learning and higher ed practitioners can each contribute insight and expertise.

[L e a r n i n g 3 . 0] Developing Knowledge Management & Organisational Learning | L ...: Thus, the concept of KM is not new. Even though it is still shrouded in confusion as to whether it is synonymous to information management, it can be considered as a convergence of ideas postulated over the past decade, including core competences and resource-based theories of the firm, info-mapping,balanced scorecard, information resource management, boundaryless firm, total quality management, the learning organisation and intellectual assets, it is arguably an evolutionary development with several aspects of this phenomenon pointing to the fact that it is merely a significant change in the way organisations manage people, processes and information.

[www.k4health.org] Knowledge Management for Health and Development Toolkit | www ...: This toolkits is our first attempt at providing practical resources for KM solutions that either come from the field of international public health and development or are applicable to the field and can be adapted. This coming year, we will be updating the toolkit with new tools that we are developing specifically for KM activities in international public health to address the gaps that we have noticed in reviewing the literature for this version of the toolkit.

[ILTA KM] Knowledge Management Sessions At ILTA Conference « ILTA KM: "A sound KM strategy is essential to success. Whether you are just starting a KM program or you've been at it for years, you'll take away insight into how your colleagues have formulated or refreshed their KM strategies to optimal levels, and what did and didn't work."

[The CIAT Capacity Blog] Positively surprising aspects of the PABRA workshop on knowledge ...: or: “KM helps to take out the noise from the masses of information” and finally: “KM is about transparency: it provides information about the knowledge creation process”. I found those replies amazing and was wondering if our colleagues really needed a KM training.

[Coveo Insights] Customers and Customer Service Teams Are Not Asking for ...: This greatly justifies the shift in predominant focus from knowledge management to knowledge insight, and I'll continue to explore the differences in my next blog post, and the role that each plays within customer service.

[Theknowledgecore's Blog] Selling KM: 101 Definitions… | Theknowledgecore's Blog: Knowledge Management is where people from different aspects of life come together to share a particular piece of information, present a question or insight.  After being presented, a discussion follows from interested parties, knowledge is then shared.

[KM for me... and you?] Knowledge management, social media and ecology – the ...: Sarah blogged about this topic on the Giraffe, the blog of IKM's working group 3 (which focuses on organisational practices of knowledge management). In brief, the knowledge ecology perspective is about recognising the .

Reflected tags on Technorati: Blog, Knowledge Management, E-Business Library