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[Social + Marketing] Collective Intelligence and Social CRM - why they need each other ...: Proposing a Twitter marketing maturity model I’ve been spending a lot of time lately looking at Twitter as a customer service and marketing channel (see my latest SearchCRM column here). Especially since I recently joined the founding team of a new social marketing apps start-up, Offerpop, to extend and leverage the work I have been doing...

[SmartOnQ.com] CRM + KM = A Winning Service Strategy ”” SmartOnQ.com: That got me thinking about companies that follow methodologies such as KCS (Knowledge Centered Support) from the Consortium for Service Innovation. KCS empowers front line agents to author content, as opposed to a central group on the back lines.

[Knowledge Management: The Pragmatics of KM Equals Success] The Collective - Will & Commitment: Follow one Compliance & Knowledge Management Consultant with over 20 years of broad-based industry experience as he discusses the measurement of knowledge discipline elements and the pragmatics of applied KM & collaboration methods...less .For years and years, companies have centered their business needs around key elements considered vital to their future success: 1.

[CORTEX Forums] International News On KM: Project description: AT&T developed the Atlas Knowledge Management system for call center representatives, replacing several regional KMSes with a unified, AJAX-derived Web app, based on a flexible in-house built architecture and third-party search.

[::KMtalk.net] ::KMtalk.net - KM in the Hospitality Industry: Interview with ...: Generally, KM practitioners need to be creative about how they approach the topic of KM, to understand the people they are addressing and to pitch the ideas / proposals appropriately so that they can see the value and buy into the ideas. They also need to be a real people person, to be able to build a good rapport with others.

[KM Mahmud Hasan's Blog] HUMAN CAPITAL MANAGEMENT - NEED FOR AN ERP SYSTEM: For Instance, PeopleSoft HRMS provides comprehensive knowledgebase for tracking, understanding, and deploying an organization’s employee skills base, unlimited competencies and review rating, 360-degree evaluation, extensive skills-matching features for recruitment and training, outstanding career and succession planning capabilities.

[Kathy Harris] First Anniversary BlogFest - The Best of KM: On September 9, I posted a blog on the topic of CRM and KM and this generated tremendous interest. This week, I’m traveling and with little time to spare, I’ve decided to highlight some key ideas from my past KM posts.  Enjoy the best of KM and Innovation and look for more on this topic during the next 12 months.

[Free Sample Essays, Essay Examples and Essay Writing Help at EssayPro.net] CRM Essay « Free Sample Essays, Essay Examples and Essay Writing ...: The nest stage of the procedure is to use the SPOS (Electronic Point-Of-Sale) equipment to track the customer’s spending patterns and thus be in a position to advice shoppers about their individual needs. By TESCO Club Card, The company will have access to millions of customers details including their demographic profile, types of products usually purchased, their future requirements and the likely requirement for other type of products/ services such as mortgage, insurance for motor or home and other services TESCO is selling.

[OStatic blogs] The Future of Collaborative Networks: We have the baisic sharepoint platform with team sites and mysites and have begun to implement a more comprehensive solution which includes a knowledge management capabilitiy as well as the usual WIKIS, blogs, discussion forums. Our tool (and I think this is important) also has a feaure set that allows you to easily identify SMES and communicate with them from within the tool.

[Ragsdale's Eye on Service] Numara FootPrints 9: Increased Mobility and ITIL V3 Compliance ...: If that doesn’t mean much to you, let me explain it this way:  ITIL V3 incorporated knowledge management requirements for Knowledge Centered Support (KCS).  Many SSPA members have embraced KCS for their knowledge management (KM) processes, and it is important to select technology for your incident and problem management that enables those processes with no customization or application extensions.

[I'd Rather Be Writing - Tom Johnson] Is technical writing boring? | I'd Rather Be Writing - Tom Johnson: I don’t drive to work thinking, cool, today I’m totally going to nail those instructions for the CRM mail merge after having to perform the tricky-but-still-possible-if-you-focus instructions for exporting the recipient database from your contacts with the right mail merge fields. Sweet!

[Ragsdale's Eye on Service] Will Wikis replace the traditional KB for Web self-service ...: Judging from the member success stories about customer adoption and call deflection from online customer discussion forums, Web 2.0 is clearly part of the solution.  And when you identify useful content in a forum, what do you do with it?  Migrate it into your old knowledgebase where no one may ever find it again, or instead have popular discussion threads morph into entries in your Wiki on how to implement, use and upgrade your products?  With tagging, Wiki content can be easily categorized without the overhead of a complex content ontology.

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