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[Enterprise Social Search] “A lot of people have suggested to me that KM is about collective intelligence or corporate memory or knowledge bases, but while these terms suggest these people know that KM involves richer forms of information management, it still rings of information that sort of lies there and doesn’t do much. So, a term like connective intelligence really describes (for me, at least) what we should expect of KM and all that digitized information we store in hopes of managing knowledge.”

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[All Life Is Problem Solving] KM 2.0 and Knowledge Management: Part Nineteen: Ray ends his very interesting presentation with some advice including: “decide if the utility metaphor is viable.” If so, then consider an “intranet 2.0” approach, or one “leading with core work processes.” Also, “find and nurture the early adopters and innovators,” start with an “individual, team or company function strategy versus the entire enterprise,” integrate/coordinate technology, workflow/process, and people “on enterprise 2.0 path.” Ray also points to three critical success factors: “a champion or champions,” a “comprehensive training and assimilation plan,” and “comfort with user-driven innovation and emergence.”

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