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[Simple Complexity] Is Your Organization Learning Faster Than Your Competitors ...: As a result of their efforts to have this local knowledge more globally practiced, BP achieved very significant savings and subsequently achieved legendary status within knowledge management circles. 5 .

[Bordeaux & Associates] The Day DoD KM Died: Focus on the practical application where value can be demonstrated and evolve from there”¦you will need resources, commitment, and leadership that demands collaboration and sharing who really support this”¦defer “KM central” which can take on a bureaucratic and diversionary life of its own and look for places in DoD where there are committed early adapter leaders who see that the ability to capture and reuse knowledge very fast can make a measurable difference in operational and business performance and they are willing to resource its success…work outward from there and reflect on what makes this successful so that you can derive some common learnings for effective concepts, strategies, and implementing practices.

[Untitled] Managing the Fizz: the people element in managing knowledge: They suspect that the point of the KM program is to suck out what they know and then discard them. Job security becomes a key issue and resistance and opposition set in.

[Slaw] Knowledge is Personal - So Why Not Personal Knowledge Management?: OKM is often hijacked by politics within the organization, resulting in either: (a) a massive change management challenge where the lawyers actively resist or ignore OKM efforts, or (b) OKM that represents a compromise in quality due to “folk wisdom” input from powerful players in the organization (e.g., poorly written contract clauses reflecting an influential equity partner’s preferences, even if they’re rife with legalese and make negotiations more difficult).

[Simple Complexity] Is Your Organization Learning Faster Than Your Competitors?: As a result of their efforts to have this local knowledge more globally practiced, BP achieved very significant savings and subsequently achieved legendary status within knowledge management circles. 5 .

[KM Edge: Where the best in Knowledge Management come together] Knowledge Transfer and On-the-Job Training Save the Day in this ...: Beth McCoy, teamleader of the Chemical Technology Team at the U.S. Army's Natick SoldierResearch Development and Engineering Center, has experienced this firsthand.About three years ago, she began implementing a knowledge transfer toolsetcalled Peer Mentoring to ensure that her team would continue to grow anddevelop even without much in the way of formal training available.

[Nonprofit Online News] Content management Vs knowledge management - KnowledgeBoard: However, CMS were not designed for knowledge management and because of several critical gaps in product capabilities, many organisations are failing in their efforts to foster greater collaboration. At first glance, it might seem the fundamental characteristics of CMS and knowledge management systems (KMS) are essentially the same, given that both deal with creating, managing and publishing information.

[Above and Beyond KM] Who is Setting Your KM Priorities? | Above and Beyond KM: Those firms that have established KM practices and are struggling to broaden their remit will have a tough time (hence needing the tough vocals), while those firms that are just exploring IM and KM may have a real opportunity to make it work (though the tendency of law firms to copy & go with 'established practices and preconceived notions' rather than strike out with courage may well be the stumbling block here...)

[elsua: The Knowledge Management Blog] Knowledge Management 2.0 - A Structured (Blogging) Approach to ...: I, too, feel that the focus= on the communities of practice would be the key towards= successfully implementing a KM system that would work both from= a tools perspective and from an individual perspective because= one of its critical components to make it work is the trust and= collaboration that belonging to the community generates=2E Whether= we like it or not we are perhaps witnessing a shift in the way= knowledge gets shared with others, which is a good thing, but we= should not forget as well that same knowledge needs to be= managed to some extent, even if it is done on a personal level,= which is why I think that we would gradually move away from a= global approach towards knowledge sharing, the traditional KM,= to a more localised and personalised, which is what PKM would be= about based on that same social media / software that we have= been discussing so far=2E Thus knowledge sharing and collaborating= is crucial, indeed, but let's not forget that managing that= sharing and collaborating would also be key=2E And that is where= the communities and the knowledge workers would have to play a= vital role=2E If they would want to make it succeed, that is=2E

[eVergance Blog] Survey Says: CRM spending drops”¦and shifts to self-service ...: The economy has also caused 64% of respondents to focus more on self-service, while nearly 90% of leaders surveyed said that they can show business value or at least have some evidence of the ROI for their Web self-service efforts to-date (see chart below).  What are companies who say they can show business value for self-service using for metrics?  Deflection (ah, our old friend), Completion or Conversion rates for customers using SS vs other channels, and Customer Sat are 3 of the ones most frequently mentioned.

[Enlightened tradition] Navigating the seven Cs of knowledge « Enlightened tradition: One way of talking that inhibits the exchange of knowledge is speaking with conviction. That may seem contrary to what we’ve all learned in communication and leadership workshops, where one of the lessons often taught is to speak with confidence- “sound like you mean it”.

[The FASTForward Blog] Enabling Peer-to-Peer Learning within Enterprise 2.0: A facilitator, not a teacher, was there to answer questions. In order to graduate you needed to use the system to actually do your new job.

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