E-Business Library > Customer Service Buzz » How Oracle Avoids Knowledge Management ...
[Customer Service Buzz] Last year, my colleague Lara Ponomareff talked about how knowledge management processes and people—not just the technology—lead to sustainable knowledge management. She followed up the post with a write up on failure .
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[Effective CRM] Standalone Knowledge Management Is Dead With Oracle's Announcement ...: Standalone Knowledge Management Is Dead With Oracle's Announcement To Acquire InQuira. Its exciting news to see Oracle announce its intention to acquire InQuira.
[BankTech recent articles] SAP vs. Oracle: Customers Avoid Choosing Sides - Bank Systems ...: Acquisitions have been small tuck-in deals, like this week's purchase of InQuira, a self-service knowledge management systems provider that will bolster Oracle's CRM offerings.
[Effective CRM] First Take: Oracle Acquires Inquira - Customer Experience, Social ...: This morning Oracle announced it entered into an agreement to acquire Inquira, a Knowledge Management vendor. Terms of the deal were not specified, neither was price.
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