E-Business Library > July 18, 2009

Christian Gamas on Internet: Enterprise-wide Knowledge Management ...

[Christian Gamas on Internet] Tools to compile network knowledge: blogs, Really Simple Indication (RSS), collaborations (CRM), portals, social bookmarking (using folksonomies like Delicious and Digg), wikis, Learning Management Systems (LMS), Web 2.0 tools

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June 06, 2009

CRM Outsiders » Blog Archive » Social Networks Eventual Fallout on ...

[CRM Outsiders] Former analyst and journalist discuss CRM from the vendor-side.

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Posted at 01:34 PM

May 24, 2008

Evaluating CRM solutions for Small and Midsized Companies

 [Servicexen Thoughts about IT Service Management and Strategy] Enterprise-level CRM solutions offer everything that the lower-tier SFA market offers, but they also include capabilities that provide customer information to every department in the organization that touches a customer (known as touch points). These comprehensive solutions link every aspect of your company, from front-office applications to back-end systems, such as financial, enterprise resource planning (ERP), and inventory systems.

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Posted at 01:36 PM

November 07, 2006

Why VARs need councilling

[E-Government News] The results of the survey show how councils have diversified into distinct groups that all need an integration solution: councils that do not know how to integrate back-office systems into the main CRM system, and councils that would like to exploit new technologies, but have yet to implement an integration strategy. This is a key market for those that can administer the appropriate solution.

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Posted at 03:16 AM

June 06, 2005

Lets not confuse Customer Experience with CRM

 [customer experience strategy - by Karl Long] In the end you’ve got to think about real people and how you can build a relationship with them over time, how you can connect with them in the most appropriate ways, and you can help them be more creative and more fulfilled through their association with your company. Believe me, another CRM system is not going to achieve that goal. A little qualitative research about your customers needs, desires and goals, a look at the competitive landscape, and some holistic thinking about your products, services, and every interface that customers have with your company, will give you a great starting off point.

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Posted at 04:32 PM