E-Business Library > June 19, 2010

Knowledge Management critical in Social CRM

[Smart Data Collective] Concept of Knowledge Centered Support is a great one and I do hope that KM tool vendors incorporate such innovative concepts in their tools and make it easy to integrate KM tools with (Social) CRM applications. 

Read related posts for „Knowledge Management critical in Social CRM“.

 

May 27, 2010

Salesforce.com Positioned In Leaders Quadrant Of The Magic ...

[Knowledge Management] This could be for knowledge management, desktop CRM functionality, feedback management or chat."(1) Nearly 9000 companies have selected the Service Cloud 2 .

Read related posts for „Salesforce.com Positioned In Leaders Quadrant Of The Magic ...“.

Posted at 01:34 PM

July 18, 2009

Christian Gamas on Internet: Enterprise-wide Knowledge Management ...

[Christian Gamas on Internet] Tools to compile network knowledge: blogs, Really Simple Indication (RSS), collaborations (CRM), portals, social bookmarking (using folksonomies like Delicious and Digg), wikis, Learning Management Systems (LMS), Web 2.0 tools

Read related posts for „Christian Gamas on Internet: Enterprise-wide Knowledge Management ...“.

Posted at 01:34 PM

June 06, 2009

CRM Outsiders » Blog Archive » Social Networks Eventual Fallout on ...

[CRM Outsiders] Former analyst and journalist discuss CRM from the vendor-side.

Read related posts for „CRM Outsiders » Blog Archive » Social Networks Eventual Fallout on ...“.

Posted at 01:34 PM

May 24, 2008

Evaluating CRM solutions for Small and Midsized Companies

 [Servicexen Thoughts about IT Service Management and Strategy] Enterprise-level CRM solutions offer everything that the lower-tier SFA market offers, but they also include capabilities that provide customer information to every department in the organization that touches a customer (known as touch points). These comprehensive solutions link every aspect of your company, from front-office applications to back-end systems, such as financial, enterprise resource planning (ERP), and inventory systems.

Read related posts for „Evaluating CRM solutions for Small and Midsized Companies“.

Posted at 01:36 PM

November 07, 2006

Why VARs need councilling

[E-Government News] The results of the survey show how councils have diversified into distinct groups that all need an integration solution: councils that do not know how to integrate back-office systems into the main CRM system, and councils that would like to exploit new technologies, but have yet to implement an integration strategy. This is a key market for those that can administer the appropriate solution.

Read related posts for „Why VARs need councilling“.

Posted at 03:16 AM

June 06, 2005

Lets not confuse Customer Experience with CRM

 [customer experience strategy - by Karl Long] In the end you’ve got to think about real people and how you can build a relationship with them over time, how you can connect with them in the most appropriate ways, and you can help them be more creative and more fulfilled through their association with your company. Believe me, another CRM system is not going to achieve that goal. A little qualitative research about your customers needs, desires and goals, a look at the competitive landscape, and some holistic thinking about your products, services, and every interface that customers have with your company, will give you a great starting off point.

Read related posts for „Lets not confuse Customer Experience with CRM“.

Posted at 04:32 PM