E-Business Library: June 2005 Archives

E-Business Library > June 30, 2005

Our eBay-Rating: Sell! Sell! Sell!

[paperholic] Unsere Voraussage: Auch die Einführung einer Zwei-Klassen-Gesellschaft (ProStores als ergänzende, von eBay quasi-unabhängige Handelsplattform für Profihändler neben der vorhandenen Handelsplattform für die kleinen Leute) wird eBay nicht retten. Im Gegenteil!

Is there a product manager in you ?

[Sumedh Mungee] Mumbai dominates Indian e-commerce Filed under Innovation in India, ecommerce on Jun 29, 2005 Add comment rediff.com quotes a survey by IOAI Mumbai...

Posted at 12:39 AM

June 30, 2005

Our eBay-Rating: Sell! Sell! Sell!

Posted at 12:41 AM

Is there a product manager in you ?

[Sumedh Mungee] Mumbai dominates Indian e-commerce Filed under Innovation in India, ecommerce on Jun 29, 2005 Add comment rediff.com quotes a survey by IOAI Mumbai...

Posted at 12:39 AM

More Online Sellers Building Own Storefronts

[Traders Trade -- For People Who Buy, Sell and Trade Online] A Wall Street Journal article says more online sellers are deciding to go it alone instead of using eBay's services. New web tools that make web publishing and web advertising easier are allowing merchants to quickly add an online presence that include ecommerce options.

Posted at 12:34 AM

Interoperability and standards

[Gotzeblogged] At the press conference yesterday, the Norwegian Minister of Modernization Morten Andreas Meyer declared "Proprietary formats will no longer be acceptable in communication between citizens and government", NÃ¸klebye reports.

Posted at 12:32 AM

Final UK study on digital identity (Part I)

[The Identity Corner] (See also the LSE press release.) The report was written by 14 LSE professors in extensive consultations with nearly 100 academics, experts, and industry representatives from around the globe. Earlier on, in March, the LSE had already published an interim report on the same subject, but today’s final report goes in much greater detail.

Posted at 12:28 AM

June 28, 2005

Using Autoresponders In Your Online Business

[Small Business Resources, Articles, News & Weekly Newsletter | Small Business Brief] Normally, they are used to follow up with a visitor who has made an inquiry. If a customer does not initially buy, you can utilize their email address to follow up later.

Posted at 10:16 AM

GooglePorn.com?

[if:book] Sam Sugar, author of the adult industry-watching blog SugarBank, says Google would be foolish not to capitalize on this massive underground market, routinely shunned by "respectable" services like PayPal. In an open letter to Google's CEOs, Sugar lays out his arguments and explains how porn could catapult Google to the cutting edge of ecommerce, in much the same way that it helped VHS outmaneuver Betamax.

Posted at 10:15 AM

E-Commerce's Growing Pains

[Payments News] Gary Neubert, a Tampa resident who has sold shipping supplies on eBay since 1999, said he has been steadily building traffic to his own Web site to bypass eBay's commissions whenever possible. Half his sales today come through his own site, he said.

Posted at 10:13 AM

Google Set to Take on PayPal

[HomeOfficeVoice.com] Yahoo tried to enter the market and quietly let it go, unable to compete with the might of PayPal. Google must know what it is up against: PayPal has 72 million account holders from all corners of the globe, was started in 1999, and was sold to eBay for $1.3 billion in 2002.

Posted at 10:12 AM

Final UK study on digital identity (Part III)

[The Identity Corner] As mentioned in my previous post, the final LSE report on digital identity does more than merely critique the currently envisioned UK identity solution: it also outlines an alternative identity architecture that addresses all identified security and privacy shortcomings. Quoting from pages 265 to 272 of the report:

Posted at 10:07 AM

June 27, 2005

Credit Where It’s Due

[Synesthesia] Inside Knowledge has a great article on the work my friend and colleague Euan Semple has been getting up to. He introduced me to blogging, so I’m...

Posted at 04:34 PM

Where Is Sally?, or Knowing Who You Need to Know

[Adam Smith, Esq.] Perhaps the most valuable achievement of a highly-functioning Knowledge Management system is the ability to identify a colleague within your firm who has pretty much the exact expertise you're looking for, when you need it. I call this the "Ask Sally"

Posted at 04:31 PM

Taobao Plots eBay Offensive

[Payments News] says Paul Waide, an editor at Shanghai-based analyst firm Pacific Epoch. “They’re using metrics that don’t really mean anything.

Posted at 04:30 PM

June 25, 2005

Speculations on the Google Wallet

[False Positives] How about avoiding the "stored-value payments system" part and enable disposable credit card numbers (sometimes called "One-time use") that back end to your choice of any credit cards/banks/other with Google providing google id verification to the Business, and the Google Wallet protocol universal button to consumers? (Maybe something like Jon Udell's Password generator or the GreaseMonkey version I use)

Posted at 09:07 AM

June 23, 2005

adaptive path essay - how i learned to stop worrying and relinquish control

[Customer Experience Strategy] An excelent article from the venrable Peter Merholz on the topic of designs and companies that benefit by relinquishing control to users - adaptive path ï¿½ how i learned to stop worrying and relinquish control.

Posted at 09:57 PM

New Dotcoms Trying to Get Online Takeout to Work

[Traders Trade -- For People Who Buy, Sell and Trade Online] A New York Times article discusses three different companies that are offering online takeout services including Seamless Web, Delivery.com and Snapfood.com. One trend that may help these new dotcoms is a boom in takeout and drive-through orders:

Posted at 09:52 PM

June 22, 2005

del.icio.us gets AJAX (live suggestions for the folksonomy)

[Customer Experience Strategy] yes, but it may produce a more coherent “folksonomy” by making suggestions as people are typing a tag to describe the link they are posting. BTW http://del.icio.us is a social bookmark management tool that has pioneered many of the techniques used by flickr.com, upcoming.org and other social software plays.

Posted at 11:59 AM

June 21, 2005

ChangeThis.com changes hands (and summer side job)

[Bill Katz | Carving out my niche in webspace with a spoon] Godin is moving on to new, big ideas and he's calling for web-savvy "interns" to help him. ChangeThis was the result of his last summer session, and this one's supposed to be a profitable business, so if you have the skillset and are willing to work a summer (mostly from home) for $4000, check out his plan.

Posted at 11:55 AM

MasterCard Says 40 Million Files Are Put at Risk

[Learning Community Group's Research Network :: Main Page] In what could be the largest data security breach to date, MasterCard International on Friday said information on more than 40 million credit cards may have been stolen.

Posted at 11:48 AM

WSJ: Google Payment Service?

[Payments News] Kevin Delaney and Mylene Mangalindan report for the Wall St. Journal on rumored plans by Google to offer an electronic Google payment service to compete with eBay's PayPal.

Posted at 11:44 AM

June 20, 2005

Google to Compete With Paypal

[Dane Carlson's Business Opportunities Weblog - opportunities, news, and links for small business entrepreneurs] Google Inc. this year plans to offer an electronic-payment service that could help the Internet-search company diversify its revenue and may heighten competition with eBay Inc.'s PayPal unit, according to people familiar with the matter.

Posted at 10:04 AM

Google to go head to head with Paypal - a move too far?

[Connected Internet - Broadband, Mobile and Gaming News Blog] There are rumours on the net that Google are about to launch an electronic payment service similar to Paypal. Is this a move too far for Google?...

Posted at 10:02 AM

NY Times: Google Said to Plan Rival to PayPal

[Payments News] Saul Hansell reports in Monday's New York Times about an online retailer's comments on plans by Google to offer an online payment system that would compete with PayPal.

Posted at 10:01 AM

AI: The Power of the Masses

[Bill Katz | Carving out my niche in webspace with a spoon] If you listen to Google tech heads about what they're doing with their uber-computer, you'll hear how they are harvesting real-world knowledge through analysis of web documents. Because there's so much stuff out there, they can be choosy about which sentences they'll extract knowledge from -- what is the reputation of the source, how easily a particular sentence is parsed, how likely will it give a nugget of the author's "truth", etc.

Posted at 09:56 AM

June 19, 2005

Public Trust is Crucial for RFID Advancement

[Litinform.com] "'Privacy is king,' said James Zok, a DOT official with the Maritime Administration’s associate administrator for ship financial approvals and cargo preference.

Posted at 12:39 PM

Cost Of An Internet Startup Has Plunged, So Go On, Get Busy

[Dane Carlson's Business Opportunities Weblog - opportunities, news, and links for small business entrepreneurs] Some in the industry estimate that it costs one-tenth or less to start an Internet company today than it did just five years ago.

Posted at 12:37 PM

Google to Enter the eCommerce Realm

[Michael Gorsuch: Hey, I'm Just Sayin'] NEW YORK, June 17 (Reuters) - Google Inc. (GOOG.O: Quote, Profile, Research) this year plans to offer an electronic-payment service that could help the Internet-search company diversify its revenue and may heighten competition with eBay Inc.'s (EBAY.O: Quote, Profile, Research) PayPal unit, the Wall Street Journal reported on Friday.

Posted at 12:35 PM

PayPal : Millions Can’t Be Wrong

[HomeOfficeVoice.com] A recent eCommerceTrends article puts it all into perspective: (PayPal) have over 56 million accounts and more than 53,000 people who sign up for new access every day. They deal in transactions totaling over $48 million per day.

Posted at 12:34 PM

June 18, 2005

Panel Aims to Balance Collaboration & Privacy

[Litinform.com] The sharing, use and disposal of public data by government agencies in pursuit of national security is raising questions of oversight and privacy (...) David J. Wallace. Security Advisory Panel Seeks Solutions to Data Dilemmas. GovExec.com. June 15, 2005.

Posted at 05:08 PM

PayPal: Website Payments Pro

[Michael Gorsuch: Hey, I'm Just Sayin'] Looks like PayPal has finally answered my prayers. I imagine my soon-to-be web service will start out with the basic configuration (hard to afford $20...

Posted at 05:05 PM

PayPal Expands Services, Releases API

[Richie Careys Tech Notes] ecommerce-guide.com: “Looking to offer small e-commerce shops a wider range of options, online payment processor PayPal on Monday will announce Website Payments Pro. The new product suite will feature express checkout purchases, offer an application programming interface (API) for implementing PayPal services, and support for phone, fax and mail orders.”

Posted at 05:04 PM

Women Driving Online Shopping Sales

[Traders Trade -- For People Who Buy, Sell and Trade Online] An article in The Sun says that women are a growing force in online shopping.

Posted at 05:02 PM

The Do's And Don'ts Of Launching A Small Business Website

[Small Business Resources, Articles, News & Weekly Newsletter | Small Business Brief] June 16, 2005 - smallbusinessbrief.com - The purpose of this article is to aid you in launching a successful website with minimal pain and effort. Who knows, if you play your cards right, it may even be within budget and on time.

Posted at 05:01 PM

June 17, 2005

U.S. Extends E-Passport Deadline

[Litinform.com] "Twenty-seven allied nations--mostly from Europe--whose citizens enjoy visa-free travel rights to the United States have resisted the stricter biometrics passport standards that would incur additional costs and privacy concerns.

Posted at 08:28 AM

Shopping Carts for the Faint Of Heart

[Small Business Resources, Articles, News & Weekly Newsletter | Small Business Brief] June 16, 2005 - sitepronews.com - The chief criteria for judging an ecommerce shopping cart are the number of credit card processors and shipping services it supports, and the number of people that support *it*.

Posted at 08:26 AM

Online Poker Played by Bots

[Connected Internet - Broadband, Mobile and Gaming News Blog] I've just read one of the most interesting stories I've read for a while. It seems there are a lot of unconfirmed stories that some online poker...

Posted at 08:25 AM

June 16, 2005

Health Sites Remain E-Gov't Favorites With Consumers

[FreedomSight] The latest American Customer Satisfaction Index (ACSI) E-Government scores [excel format] reports that consumers continue to rate most favorably the data provided by health related websites, including those run by the National Institutes of Health [MedlinePlus and the National Cancer Institute main website].

Posted at 09:55 AM

Congressman Proposes Extended Telecommuting Policy

[Litinform.com] "Rep. Frank Wolf (R-Va.) included a provision in the Science, State, Justice and Commerce appropriations bill that would withhold $5 million from each agency that fails to meet the law requiring that every eligible federal worker be given the opportunity to telecommute.

Posted at 09:53 AM

The Bizarre Nature Of Internet Newscasting

[Call Center CRM News Blog] The anchorwoman's voice was fairly urgent. "Due to an offshore earthquake of 7.5 magnitude off the coast of Eureka, California, the northern California coast has been issued a tsunami warning. The tidal wave, should it occur, will happen within the next 15 minutes. More information to follow.

Posted at 09:52 AM

June 15, 2005

Live 8 tickets on eBay for £1000 a pair

[Connected Internet - Broadband, Mobile and Gaming News Blog] Tickets for the London Live 8 concert are starting to appear on eBay. The going price for a pair of tickets seems to be around £1000 - not bad given...

Posted at 06:14 AM

Amazon.com's Brief Outage

[Traders Trade -- For People Who Buy, Sell and Trade Online] InternetNews.com reports that Amazon.com had a brief 41 minute outage earlier this week. The outage was reported by AlertSite which monitors some...

Posted at 06:13 AM

June 11, 2005

Yahoo Cuts Auction Fees to Challenge Ebay

[Traders Trade -- For People Who Buy, Sell and Trade Online] TechNewsWorld reports that Yahoo has cut some of its auction fees to challenge eBay. Yahoo says it is removing all fees associated with Auctions listings, including listing fees and final value fees.

Posted at 12:56 PM

June 10, 2005

DOD Pushes Use of WebEx Tools

[Litinform.com] "The Defense Department wants the enterprise portals of the Army, Navy and Air Force linked to a pilot project to test secure, browser-based collaboration tools from WebEx Communications Inc. of San Jose, Calif.

Posted at 09:14 AM

article syndication - A new vehicle for traffic generation and enrich website content

[Small Business Resources, Articles, News & Weekly Newsletter | Small Business Brief] articleplus.com - Article syndication refers to distribute and display your articles to other websites. It helps to enrich other webmasters' website...

Posted at 09:13 AM

Website Globalization

[Small Business Resources, Articles, News & Weekly Newsletter | Small Business Brief] June 09, 2005 - successfuloffice.com - The Internet has unlocked a wide array of markets and knocked down barriers that previously prevented merchants from marketing their products on a global scale. There are a number of ways to 'globalize' a website and broaden a businesses general appeal to an international audience.

Posted at 09:12 AM

June 09, 2005

Government to Lead E-Health System

[Litinform.com] "To achieve an interoperable system of e-health records, the government said Monday it will spearhead the advancement of a national electronic healthcare system with input from the healthcare community and private industry.

Posted at 01:55 PM

Oh, What A Web We Weave

[Small Business Resources, Articles, News & Weekly Newsletter | Small Business Brief] June 08, 2005 - smallbusinessnewz.com - Once considered to the best of all communication mediums, the Internet has allowed seemingly small businesses to launch into larger, once-unreachable markets. You have heard the stories”¦ A flower company opens an online store and within a few months, experiences large growth. A pottery maker posts a few photos and the orders come rolling in.

Posted at 01:53 PM

Report: FBI Wasted Taxpayer Dollars

[Litinform.com] "The 32-page report -- prepared by the House committee's Surveys and Investigations staff and obtained by The Washington Post -- indicates that the FBI passed up numerous chances to cut its losses with the doomed Virtual Case File (VCF), instead forging ahead with a system that ultimately cost taxpayers more than $100 million in wasted expenditures."

Posted at 01:53 PM

DVD upstarts carve out niche businesses

[Blasted News] RentAnime.com is one of a handful of companies quietly building businesses under the noses of Netflix, Blockbuster, Amazon.com and other DVD rental...

Posted at 01:52 PM

Get Your Money For Nothing

[Small Business Resources, Articles, News & Weekly Newsletter | Small Business Brief] June 08, 2005 - home-business-on-a-budget.com - You've probably heard them all. You know, the "make $1,000 while you sleep without doing a lick of work" BS pitches. Well, let me tell you, it doesn't happen that way. If you want to make money online you must work!

Posted at 01:51 PM

Eat More Kale: My Newest Project

[Vermont Ecological Business Blog and Web Design by Michael Martine] I’m very happy to announce that I’ve been asked to redesign a famously local meme, Eat More Kale. Eat More Kale stickers are on hundreds of “subies” (Subarus, the official state car of Vermont) throughout not only Vermont, but much of New England and elsewhere.

Posted at 01:50 PM

June 08, 2005

eBay Acquires Shopping.com

[Traders Trade -- For People Who Buy, Sell and Trade Online] A BusinessWeek story on eBay's purchase says that Shopping.com could help eBay "plug a hole for the auction giant: Its dependence on mostly small merchants." This could prove to be a savvy way for eBay to attract new buyers and sellers. Shopping.com at first glance looks like quite a different business from the more direct marketplaces eBay has been purchasing. Unlike eBay, which charges merchants fees for listing and selling merchandise, Shopping.com is essentially an advertising play...

Posted at 11:03 AM

Target Gift Cards on Secondary Markets

[MNteractive] Target Gift Cards on Secondary Markets by Garrick | Tags: Design (t) Ecommerce (t) Next time you give a gift card, make sure it’s cool looking so...

Posted at 11:02 AM

Canada's Interac Moves To ECommerce

[Payments News] "Debit is the most popular way for Canadians to pay for their purchases - with Interac Online we've given Moneris' online merchants access to the full potential of consumers' spending power," said Jim Baumgartner, president and CEO, Moneris. "Moneris merchants will be equipped to present the same payment options to their e-commerce customers as they do to their in-store customers, increasing the scope of their business."The Interac association has a website describing Interac Online for both consumers and merchants -- including an online tour of how the service works.

Posted at 11:01 AM

My First Year In Cyber Space

[Small Business Marketing & Resource Articles | Small Business Brief] My first year as a Cyberpreneur was a steep learning-curve. I was an academic before starting an online business, so I had a lot to learn. But even if you were in offline-business before going online, you may still have to learn some new skills -online business is a whole new ball-game.

Posted at 11:00 AM

MyFoodPhone - dietary advice from your camera phone

[customer experience strategy - by Karl Long] Myfoodphone.com is a service hoping to get a piece of the billions spent every year on diets and weight loss. From the look of all the graphics they are targeting very attractive women who don’t need to lose any weight, unless of course, the pictures are of women who have been using this service for years. Anyway, the premise is that you take pictures with your camera phone of everything you eat and send it to myfoodphone.com, and your personal dietitian will evaluate your diet based on the photo’s and give you advice on your diet.

Posted at 10:59 AM

June 07, 2005

Another Comparison Shopping Shoe Drops

[TechBeat- BusinessWeek Online] In fact, Gary Little, a venture capitalist with Morgenthaler Ventures who invested in NexTag, another shopping site, told me Friday that he thought all the major portals would add comparison shopping if they haven't already. "There is definitely an opportunity for a comparison shopping site to be independent," he said.

Posted at 12:10 PM

Yahoo! Tries Yet Again in Auctions

[TechBeat- BusinessWeek Online] Closing the Barn Door After the Horses Are Long Gone, Chapter 47: Yahoo! is doing away with listing fees for its auctions, AuctionBytes reported tonight.

Posted at 12:09 PM

intent driven search from Yahoo

[customer experience strategy - by Karl Long] Yahoo’s concept of intent driven search provides a pretty useful customer experience, but the hidden goldmine IMHO is market research. If yahoo is an advertising company more than a search company then asking users if they’re “buying” when they’re doing a search is killer market research. It’s the age old retail strategy of “what is your time frame for this purchase” or more bluntly “are you ready to buy”, “let me go and talk to my manager and see if we can get you a deal TODAY”. It could open the door to differential pricing for advertisers who pay more for “shopping” orientated search than research, or even time limited offers being shown to people who are “shopping”.

Posted at 12:07 PM

Google presents personalized news page

[customer experience strategy - by Karl Long] Personaization without the registration, that’s right, no need to sign in, just customize your page and I assume google uses the decade old technology of cookies to give you the right page when you come back

Posted at 12:06 PM

The Right Way to Use Other People’s Articles on Your Website

[Small Business Resources, Articles, News & Weekly Newsletter | Small Business Brief] June 01, 2005 - businesstoolchest.com - Despite the infinite supply of online articles, most dish out recycled stuff that everyone’s seen before. Avoid that trap with information that’s a cut above. Take the trouble to carefully select articles that provide extra value. Then by adding your own voice and unique comments you please both the human readers and search engines.

Posted at 12:05 PM

June 06, 2005

Creative Interoperability

[Gotzeblogged] The new release is a maintainance release, but has some important news. The Danish name "Referenceprofilen" (the reference profile) has been retired, and it is now called "OIO-kataloget" (OIO Catalogue). We've adopted a number of new standards too, and changed the recommendations on some too - for example, SAML is now a recommended standard.

Posted at 04:53 PM

Outcry Over E-Gov Student Database

[Litinform.com] "A growing number of groups concerned about privacy rights are fighting a Department of Education plan to require colleges to place personal information on individual students into a national database maintained by the government.

Posted at 04:52 PM

eBay Import-Export Tips and Key Links

[eBay Marketing QW] If you’re in the import-export business, as many eBay sellers are, you should take a look at this article on Home Biz Tools -- How To Start an Export Business. It has a bunch of links to government and import-export resources that help you get started, get financing and generate business. It’s written by Jennifer Henczel. “The 7 Essential Steps to Successful eBay Marketing” has some good info on international sales...

Posted at 04:50 PM

Annenburg Public Policy Center Report on Dangers of Online Shopping

[FreedomSight] Open to Exploitation: American Shoppers Online and Offline - "Sixty-four percent of American adults do not know that it is legal for online stores to charge different people different prices at the same time of day for the same product. This groundbreaking new study (38 pages, PDF) explores this and many other shopping facts that all Americans need to know in order to protect themselves from online and offline exploitation."

Posted at 04:50 PM

General Partitions Mfg. Corp.

[newline Creations | Erie, PA : Project Showcase] General Partitions is an internally owned and operated toilet partitiions manufacturer that decided to make the leap and invest in a modern and very functional Website. In cooperation with our strategic business partner Brooks Meridian we have delivered a custom tailored on-line store, which enables the destributors and contractors to conveniently order the replacement hardware needed for partitions installation.

Posted at 04:48 PM

Sticky Content

[malevolent design weblog : web development, media, technology and pretty much anything else] This to That simply tells you how to stick two materials together, and gives detailed information about the glues. That might seem geeky or trivial, but it’s one of those niche single-purpose sites that can become an authoritative resource without any business plans, buzzwords or marketing budgets (which is what makes the web genuinely different). I’m surprised at the lack of relevant advertising and affiliate links for purchasing products though; I reckon they could make the site more useful and profitable without jeopardising impartiality.

Posted at 04:46 PM

The Right Logo

[Small Business Resources, Articles, News & Weekly Newsletter | Small Business Brief] June 01, 2005 - powerhomebiz.com - Logotype, commonly know as a logo, is a design, a graphic representation/image/trademark symbolizing one's organization. Learn the different elements you need to create the right logo for your business.

Posted at 04:43 PM

Tomayko's Law

[whump.com | More Like This WebLog] Disclaimer: While it is obvious to the layperson, I will emphasize for the overly litigious that the opinions expressed here are not those of my employer, The James Tiptree, Jr. Memorial Award Council, SF3, Inc., or any other organization.

Read related posts for „Tomayko's Law“.

Posted at 04:41 PM

Send Flowers to the Philippines

[Milky Soft] We all have relatives living abroad and if chances are we don’t, we know someone who does. If they intend to send flowers to the Philippines chances are their only option is to go with an online florist. Now I know there are a lot of players in the market and with so many companies to choose from, the selection process can be very gruesome.

Posted at 04:40 PM

Microsoft acquires Groove Networks

[.:Surripui:.] Microsoft said it will incorporate Groove’s “virtual office” collaboration software into its Office line of desktop productivity applications. Ozzie, the inventor of Lotus Notes and a collaboration guru, will report to Bill Gates, Microsoft’s chairman and chief software architect.

Posted at 04:38 PM

Chappell: Bottom-Up SOA

[.:Surripui:.] David Chappell has another good article about Service-Oriented Architecture on his blog. This one deals with Bottom-Up SOA design vs. Top-Down SOA design. He says that Top-Down SOA proposals are non-starters in many organizations and that most IT shops using SOA today begin with Bottom-Up implementations.

Posted at 04:36 PM

Lets not confuse Customer Experience with CRM

[customer experience strategy - by Karl Long] In the end you’ve got to think about real people and how you can build a relationship with them over time, how you can connect with them in the most appropriate ways, and you can help them be more creative and more fulfilled through their association with your company. Believe me, another CRM system is not going to achieve that goal. A little qualitative research about your customers needs, desires and goals, a look at the competitive landscape, and some holistic thinking about your products, services, and every interface that customers have with your company, will give you a great starting off point.

Posted at 04:32 PM

much to my chagrin: a good article from destinationCRM on Customer Experience Management

[customer experience strategy - by Karl Long] This is an excellent article that successfully talks about customer experience management and customer experience strategy. The authors do a good job...

Posted at 04:31 PM

Top 10 Journalism Lead Hooks for eBay Marketing and PR Efforts

[eBay Marketing QW] In case you don't have time to read the post prior to this one, I boiled down some of the journalistic lead hooks into a short list (no particular order). If you think about these emotional drivers that populate the newspaper and news programs every morning, you can get a better understanding of how to connect with people and create compelling stories for press and PR purposes.

Posted at 04:29 PM

Study: Shoppers Naive About Online Prices

[Learning Community Group's Research Network :: Main Page] The study, ''Open to Exploitation,'' found nearly two-thirds of adult Internet users believed incorrectly it was illegal to charge different people different prices, a practice retailers call ''price customization.'' More than two-thirds of people surveyed also said they believed online travel sites are required by law to offer the lowest airline prices possible.

Posted at 04:27 PM

Open your own Yahoo Store

[Computer Toaster] I’ve evaluated dozens of alternatives, but I’ve found nothing that can hold a candle to Yahoo Store. That said, I remember years ago, before I understood the power of the Yahoo platform, a prospective client asked me about the Yahoo solution. No offense to the folks at Yahoo, but I figured it was a Mickey Mouse, template-based, mass-market solution that was not worth considering. It’s a good thing that I’m an open-minded person, because once I took the time to properly evaluate the software, I recognized its true potential.

Posted at 04:26 PM